Direct Group are an exceptional team who are a pleasure to work with.
Where insurance and innovation combine
Ryan Direct Group combines the latest technology and great customer service to provide insurance solutions to some of the UK’s best known insurance and retail brands. Founded in 1990, Ryan Direct Group has experienced rapid growth to become one of the largest insurance services providers in the UK.
Now part of the KIRS Group our business growth continues, built on a strong track record of providing customer service excellence whilst delivering client value. Our experienced board members and dynamic insurance teams confidently manage over 3 million customer policies each year, handling thousands of customer interactions every day to a consistently high standard on behalf of our insurance and retail clients. Our business operates in two main areas
- Claims management including first notification of loss, validation services and fraud prevention
- Distribution services including insurance products, sales, service and marketing
Our end-to-end insurance services include everything from product development, sales and distribution and compliance through to claims validation and policy administration. We’ve been providing specialist insurance solutions for over 20 years and our long-term relationships with clients and their customers are built on trust and integrity.
We offer our insurance partners the flexibility of an outsourced solution combined with the reliability of robust processes and expert staff. Our systems are flexible and scalable and we are working towards the goal of being PCI Data Security Standard (PCI DSS) compliant so that Ryan Direct Group clients have the confidence that their customer data is being handled with the highest levels of security. With over 400 staff and office locations in London, Manchester, Preston, Elland and Doncaster we have a reach and scale to meet client needs across the UK.
Contact us today to join the growing number of clients who choose Ryan Direct Group to manage their insurance services from marketing, sales and service through to renewals and claims administration.